Websiteroof FAQ

Domains FAQ

What does auto renew mean? How do I change it?

If you want your domain name to auto-renew, but the auto renew is turned off:

login to your Just Host Control Panel,Select Domains from the menu.Select the domain(s) you want to modify.Select Renewal OptionsAuto-Renew, then click Save Changes.If you want the domain name to auto-renew, but the credit card information is no longer valid:Login to your Just Host Control Panel.Select Account from the menu.Then update your billing information from the Profile tab.

If there are errors in whois info, what do I do?

Login to your account. Select Domains from the menu. Select the domain you wish to modify. Select the Contacts tab. Update each contact to the correct information.

What happens if I don't renew my domain?

Approximately 60 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.If we are unable to secure payment on or before the domain renewal date, your domain name will expire.Upon expiration, your domain name will be deactivated and replaced with a parking page indicating the domain name has expired. Other services you have associated with the domain name may no longer function. If the domain is not renewed, it is considered abandoned. We may exercise the right to auction, sell, delete or dispose of the name at any time.

As early as 31 days after expiration, your domain name will enter a holding period and may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will NOT be available for you to renew.As early as 44 days after expiration, if your domain has not been purchased by a third party, the domain will enter a 30-day Redemption Grace Period.

Can I point my website to your IP Address?

While possible, we don’t recommend this.  If/when we upgrade our server infrastructure, our IP address may change.  If that happens, and you don’t update your DNS beforehand, then your website could go offline.

To avoid this from ever happening, we point your domain using a CNAME instead.  This is the most future-proof way to ensure your website will continue to point to our server and keep your site online.

What’s the difference between domain name and web hosting?

Your domain name, is the name of your website, shown in the address bar on your browser.  For example,  Domain names are registered with a company. Typically, that’s the same company where you purchased the domain name from. Common examples of companies that sell domain name registrations are,,, and many others.

Web hosting is the service that is required to store your website and serve it to the general public. Essentially, this is where the files that make up your website “live”.

What is a domain name?

A domain name is the name people see in the address bar at the very top of their web browser.  Typically, it’s the name of your restaurant .com. For example,

eCommerce FAQ

Do you offer a shopping cart?

Yes. Our online stores comes complete with a shopping cart suitable for most small businesses with a small range of products. If you're looking to set up an advanced e-commerce store we would recommend looking at our advanced or ultimate hosting plans.

Is good for eCommerce? online store is the best option to merchants with small businesses. For those, who aim to create a basic online store with great website service

What is Open Cart?

opencart ® helps you quickly and easily build a professional, high-quality, online store, usable as a subdomain linked from your existing website . All you need is a domain name.

How do I sell products or services in my store?

With our online stores it’s easy to add products or services to your store, and to start selling you only need to add one and publish it to your live site. After you’ve published your first product and/or service, you can then set up the payment and shipment methods.

What are the payment methods with online stores?

You will be able to accept payments with PayPal and Stripe.

How can I start my online store?

You can easily start adding your products or services to your store, add the payment methods you want to take, and decide how you want to ship your products. This can all easily be done with our online stores.

Reseller FAQ

Who handles domain name registration for my clients?

You are responsible for collecting payment from your clients. Most Websiteroof reseller packages include a professional billing software license for your first 250 clients at no extra charge. Need more? Let us know and we'll be glad to help. We will bill you automatically according to the terms and billing cycle you chose when you signed up. (For example, if you selected a monthly payment option, we will bill you monthly, starting on the date you signed up.)

Do I have to be a hosting expert to be a reseller?

While you do not need to be a web hosting expert, having some basic knowledge of terms and procedures will definitely be an asset. Most resellers are web hosting customers first, and that experience generally provides enough knowledge to get started. websiteroof does provide excellent technical support to resellers, and we'll help you get set up. As a reseller, you will be the first point of contact for your clients and will provide support for them. Make sure you are comfortable with this arrangement.

How many domains can I host under one resller account?

You can host an unlimited number of domains for as many clients as you'd like. Each reseller plan has a limit to the number of individual accounts you can set up, but there are no limits to the number of websites, add-on domains you can host on our server. Each plan has a limit to the specific amount of SSD storage and bandwidth you have purchased with your reseller account. Individual account sizes and limits will be up to you to manage. If you need more space or bandwidth at any time, simply contact us to upgrade your account.

How do I manage my reseller account?

All reseller hosting accounts come with two separate control panels:
  1. The Reseller's Web Host Manager (WHM) which allows you to create and manage your client accounts;
  2. Your clients' cPanel which allows them to create and/or manage their websites and email with ease.
Through WHM, it is quite simple to manage and create various subaccounts. You'll be able to:
  • Set up cPanel for each of your clients
  • Limit a client's SSD storage and/or bandwidth
  • Email all your reseller clients
  • Change users' passwords
  • Check server statuses
  • Access your billing software
  • Use domain sub-reseller account
Your clients will be responsible for setting up their websites and email, and for managing their own accounts, which they may do through their cPanel control panel. cPanel will let them create and manage their websites and email accounts without needing your assistance.

How do I set up a reseller account?

After you select and purchase your reseller account, you will have access to Web Host Manager (WHM), which is your centralized reseller control panel. Through this interface, you will be able to easily create and manage packages for your clients. Your clients will have access to a cPanel user control panel of their own, through which they can create and maintain their own websites and email. WebsiteRoof provides all resellers with an excellent startup guide, which will walk you through the steps involved in setting up your account. And our WebsiteRoof support team is here for you 24 hours a day 7 days a week.

What is reseller hosting?

Reseller hosting offers you the opportunity to set up your own web hosting business, design firm, agency, or IT company— all under your own brand name. When you sign up for a reseller hosting account, you purchase an amount of SSD storage and bandwidth, which you may then divvy up and 'resell' to your own clients. You choose the account limits, space, and price you want to offer your clients – in other words, you're in control! Reseller hosting offers a number of benefits. If you are a web developer, you can host all of your own websites under one reseller account. You can sell web hosting services to your own client base. You can give web hosting accounts away to friends and family. A reseller account works in a number of different scenarios. With reseller hosting, you really can operate a web hosting business without investing in expensive infrastructure, servers, bandwidth, and IT staff. It's a great way to make a profit with relatively little risk or financial outlay!

Website Builder FAQ

Do you host my site?

Yes, fast, secure hosting is included with websiteroof builder.

Can I use websiteroof builder with a domain name I already own?

Yes, you can map any domain name you own to your site using the Domain mapping page.

How can I add content beyond that in your list?

Use the embed widget to add additional content.

Will my rank be on Google?

Search engine ranking is largely determined by the kind of content you add to your site and the number of other high quality sites that link to your site. If you follow good practice, your site can do well.

What kinds of content can I add to my site?

You can add:
  •     Text
  •     Images
  •     Slideshows (Sliders)
  •     Galleries
  •     Facebook like button
  •     Facebook comments
  •     YouTube video
  •     Google Map
  •     Tweet this button
  •     Twitter feed
  •     LinkedIn Personal button
  •     LinkedIn Business button
  •     Button
  •     Contact form
  •     Signup form
  •     Horizontal divider
  •     Dropbox file link
  •     Disqus comments
  •     Yelp reviews
  •     Sound cloud
  •     Featured products (from Store)
  •     Blog search
  •     Blog posts

What's so good about Website Roof builder?

Website Builder has many benefits including:
  •     Easy and simple to use for web design.
  •     Full functionality on most iOS, Android and FireOS devices without the need to install an App.
  •     Drag-and-drop functionality makes it easy to create varied page layouts.
  •     All site management functionality is included.
  • There are a lot of design template choices, You can simply click on a page element to bring up customization options.

Website Hosting FAQ

What if I delete a file or folder on my site? Is it lost forever?

No. We provide full backup on all of the web sites hosted on our servers and can restore a file or site for you any time you like at no charge.

Do you include protection from Spam and Viruses?

Yes. We offer spam filter, Box Trapper, Grey listing to scrub your email every day, remove spam/viruses, and send you a daily quarantine digest so you can double check for anything that may have been caught in the crossfire.

What is cPanel and how will it help me?

cPanel is an industry-leading, web-based control panel for web hosting control. It’s a one-stop-shop for easily creating email accounts, installing applications such as WordPress or Joomla, analyzing web and visitor statistics, and managing your overall web hosting environment. cPanel also allows you to manage your files, databases and domains. WebsiteRoof offers traditional cPanel plus extended easy to use cPanel where users can easily edit functions without leaving their accounts.

What tools or software can I use to build my website?

WebsiteRoof offers many great tools that can help you make a professional website. With WebsiteRoof free Website Builder which is included free with all shared web hosting plans. you can  get a professional-looking website off the ground in minutes. You can also use WordPress, Joomla! or any of the many website building tools offered for free with our 1-click script installer, Softaculous.

How does web hosting work?

Think of web hosting as renting a piece of land to build an online presence. When you buy web hosting you are buying space and resources on a server needed to build and present a website. WebsiteRoof web hosting plan gives you the space and a ton of support features, tools and expert support so you can have the website of your dreams.

Why should I use WebsiteRoof over the competition?

WebsiteRoof top executives have over 30 years of combined experience in web hosting services, allowing us to build and offer products high above the competition. Customer Services Director has built one of the best support centers in the web hosting business, allowing us to maintain a 24/7/365 customer support experience. Also, WebsiteRoof is the only web hosting company offering dedicated one-on-one sessions with web hosting specialists to help you get started.

WordPress Hosting FAQ

Can I transfer my WordPress site to WebsiteRoof?

Absolutely. You can transfer your existing WordPress website over to WebsiteRoof’s optimized WordPress hosting platform. Better yet, we’ll transfer it for you at no extra cost. Once your purchase is complete, just open a support ticket from your WebsiteRoof Dashboard letting our WebsiteRoof team know that you’d like to move an existing website over to us!

Is there any difficult database setup I need to worry about?

None whatsoever. Our team of trained WordPress experts handle all of the setup for you. After your purchase is complete, you really just have to login and begin filling your new website with content.

What WordPress version do I get with WebsiteRoof?

We auto-install the latest version of WordPress, the very same one you’d download from, along with advanced caching and host it on our lightning fast servers for the very best in WordPress website hosting. You also get around the clock support from our WebsiteRoof team WordPress experts - available whenever you need them!

Why buy WordPress hosting from WebsiteRoof?

Most companies charge much more for WordPress hosting than shared web hosting, but not WebsiteRoof! Our WordPress hosting is exactly the same price as our shared web hosting plans, even with all the added WordPress features included. We take care of everything: your WordPress website is optimized, fast, and always up to date and protected with the latest security patches, letting you focus on what matters most - creating content and building your business!

What does optimized WordPress hosting mean?

It means that we’ve carefully crafted our hosting platform and architecture, from the ground up, specifically for hosting WordPress websites.

What is WordPress?

WordPress is not just a simple platform to run a blog anymore; over the years, WordPress has evolved in one of the most popular Content Management Systems (CMS) available to users today. 28% of websites around the world currently run on WordPress: companies of all sizes use it to create their online presence, major news outlets, large businesses, and small businesses alike


How to add my own subdomain to serve cdn from?

Log in to your account/CDN/Settings, scroll down to: Delivery Domains and add your subdomain there.

How to enable Anti Automation & Bot Protection?

Log in to your account and choose WAF from services, then scroll down to: Anti Automation & Bot Protection, then enable the required option.

How to enable whitelist WordPress admin logged-in users?

Log in to your account and choose WAF from services, then scroll down to: CMS Protection and Enable whitelist WordPress admin logged-in users.

What is DDoS attack?

A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt the normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. DDoS attacks achieve effectiveness by utilizing multiple compromised computer systems as sources of attack traffic. Exploited machines can include computers and other networked resources such as IoT devices. From a high level, a DDoS attack is like an unexpected traffic jam clogging up the highway, preventing regular traffic from arriving at its destination.

What is a CDN?

A CDN (Content Delivery Network) is a highly-distributed platform of servers that helps minimize delays in loading web page content by reducing the physical distance between the server and the user. This helps users around the world view the same high-quality content without slow loading times. Without a CDN, content origin servers must respond to every single end user request. This results in significant traffic to the origin and subsequent load, thereby increasing the chances for origin failure if the traffic spikes are exceedingly high or if the load is persistent.

What is a WAF?

A WAF or Web Application Firewall helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.


What are the advantages of a VPS, compared to a dedicated server?

The advantage of a VPS is that you don’t have to worry about hardware management — so you would not need to monitor the status of hard disks, RAM, and CPU. They are adapted to host most types of web projects that are moderately sized. We recommend using a dedicated server if you want to manage the hardware aspects yourself, build more elaborate architectures, create an infrastructure that includes a private network (vRack), and deploy other complex solutions that are not web services. As a general rule, users with a growing volume of web activity either move up to dedicated servers, or Public Cloud solutions. These services offer more complex, flexible infrastructures that can adapt to a high level of growth.

What are the differences between VPS and Public Cloud solutions?

A VPS is a solution adapted for pre-production and production environments that don’t need constant performance. The Public Cloud offers a multi-server infrastructure, with high availability for servers.

How do I choose between a VPS and a web hosting plan?

Using a VPS is the next logical step up from using a web hosting plan. Virtual private servers offer a wider range of options, and more flexibility in terms of configuration, access and features (root access, Apache PHP.init). You can also install an SSL certificate and any other software you want. However, we would like to emphasize the importance of choosing the right VPS for you. A VPS needs to be configured in a way that suits your application requirements, and the growth of your business.

Can I host several websites on a VPS?

Yes. A VPS can be partitioned, and organized to suit your requirements. This means you can use it to host several websites or projects, by allocating a private space to each one. You choose the volume of each space, too. To simplify how you do this, you can install a web hosting control panel like Plesk or cPanel.

Who can use a VPS?

Using a VPS requires basic knowledge of server administration. It is essential for managing the operating system (Linux or Windows) installed on the machine, and configuring the applications.

What is a VPS, and what is it used for?

A virtual private server (VPS) is used for hosting websites (e-commerce, content, visual media) and software applications (portals, extranets, collaborative solutions, wikis, CRM). Unlike shared hosting, the data is isolated onto a virtual machine which is dedicated to the user. The VPS is a perfect compromise between web hosting plans and physical servers, combining reliability with the high performance of a dedicated server — but without the difficulty of managing a server's physical hardware.


Will I have root access to my Dedicated Server?

Our Dedicated Servers served with root access, once your account and server are fully provisioned.

Is bandwidth usage unlimited?

With websiteroof, you get unlimited, non-metered traffic included as a standard. However, the network resources are shared between customers. Bandwidth has a fair usage rule (apart from users who have signed up to the guaranteed bandwidth option).To ensure optimal performance for all of our customers, websiteroof reserves the right to limit a service’s outgoing public bandwidth throughput by up to 50%, if it has a detrimental effect on network quality for other users.

How do I choose my datacenter?

With websiteroof, you select your datacenter. We advise choosing a datacenter that is as close as possible geographically to your main customer and user base.

What is the lifetime guarantee for components?

We don’t compromise on quality, so all of our server hardware is maintained 24/7. Our servers also hold a lifetime guarantee for components. In the event of a server component failing, websiteroof will replace it automatically for the entire duration of your contract. You will not be charged for these replacement operations.

Why is the anti-DDoS protection included as standard?

At websiteroof, anti-DDoS protection is a mandatory feature with all our solutions. It guarantees optimal security for your servers and infrastructures. It is vital, because:
  • an attack on your server will affect your business, which can result in reduced earnings, or an interruption in income
  • if access to your website is saturated, it could flood the common networks and affect other customers

What does the delivery time refer to?

The delivery time is the time it takes for your server to be provided to you. This time period starts once you have paid for your order. It is given as an estimate, and is not a contractual guarantee. Please note that we work hard to deliver products as quickly as possible.


How do i cancel my server?

To cancel any service with us you simply need to login to our client area and go to 'My Services'. Here you can view all of your service information and request a cancellation. If you chose the end of billing the server will remain active until the next due date. If you choose immediate cancellation the server will be deleted almost instantly before the due date.  Only choose immediate cancellation if you do not want to use your server any more. If you choose the wrong option by accident then open a ticket and we can cancel the termination process before it is too late.

Can i change to a different game after i have ordered?

A lot of our game servers feature game switching. This means you can switch to any game yourself via our control panel. If you do not have a game switching button but wish to switch to another game simply open a ticket and we will be happy to change you over.

How long does it take to setup my server?

Our game servers, VPS servers and web hosting setup instantly. As soon as you have paid the invoice you can then go to our client area and click my services to instantly get your login username and password.

When can I order the options offered?

The options are available at the server configuration step. You can also order and enable options directly via the websiteroof client's area, after your service has been delivered.

What do the setup fees consist of?

The setup fees cover the cost of assembling and connecting your server in our datacenters. The initial fees are only billed once, when the service is set up. This means they are not linked to your commitment period. The setup fees for your dedicated server are included for any commitment periods of 12 months or longer.

Which games or software programs do you need to rent a Game server for?

Mumble, TeamSpeak, CS: GO / CSS, Rust, DayZ, Starbound, Space Engineers, Minecraft, Ark, Arma, Garry's Mod, PlayerUnknown’s Battlegrouds (PUBG), Team Fortress, Unturned, L4D2

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