{"id":1103,"date":"2019-04-24T10:43:03","date_gmt":"2019-04-24T10:43:03","guid":{"rendered":"http:\/\/arkahost.com\/?page_id=1103"},"modified":"2021-03-25T17:14:13","modified_gmt":"2021-03-25T17:14:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/websiteroof.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Websiteroof FAQ<\/h1>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tour style=”modern” active_section=”1″][vc_tta_section title=”Domains” tab_id=”1616690897549-72ba0b80-7637″]

Domains FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"What does auto renew mean? How do I change it?\"]

If you want your domain name to auto-renew, but the auto renew is turned off:<\/p>\r\n

login to your Just Host Control Panel,Select Domains<\/strong> from the menu.Select the domain(s) you want to modify.Select Renewal Options<\/strong>,\u00a0Auto-Renew<\/strong>, then click\u00a0Save Changes<\/strong>.If you want the domain name to auto-renew, but the credit card information is no longer valid:Login to your Just Host Control Panel.Select Account<\/strong> from the menu.Then update your billing information from the\u00a0Profile<\/strong>\u00a0tab.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"If there are errors in whois info, what do I do?\"]

Login to your account. Select Domains from the menu. Select the domain you wish to modify. Select the Contacts tab. Update each contact to the correct information.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What happens if I don't renew my domain?\"]

Approximately 60 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.If we are unable to secure payment on or before the domain renewal date, your domain name will expire.Upon expiration, your domain name will be deactivated and replaced with a parking page indicating the domain name has expired. Other services you have associated with the domain name may no longer function. If the domain is not renewed, it is considered abandoned. We may exercise the right to auction, sell, delete or dispose of the name at any time.<\/p>\r\n

As early as 31 days after expiration, your domain name will enter a holding period and may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will NOT be available for you to renew.As early as 44 days after expiration, if your domain has not been purchased by a third party, the domain will enter a 30-day Redemption Grace Period.<\/p>\r\n

<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"Can I point my website to your IP Address?\"]

While possible, we don\u2019t recommend this. \u00a0If\/when we upgrade our server infrastructure, our IP address may change. \u00a0If that happens, and you don\u2019t update your DNS beforehand, then your website could go offline.<\/p>\r\n

To avoid this from ever happening, we point your domain using a CNAME instead. \u00a0This is the most future-proof way to ensure your website will continue to point to our server and keep your site online.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What\u2019s the difference between domain name and web hosting?\"]

Your\u00a0domain name<\/strong>, is the name of your website, shown in the address bar on your browser. \u00a0For example, Yourwebsite.com. \u00a0<\/em>Domain names are registered with a company. Typically, that\u2019s the same company where you purchased the domain name from. Common examples of companies that sell domain name registrations are Godaddy.com, Networksolutions.com, Tucows.com, and many others.<\/p>\r\n

Web hosting<\/strong> is the service that is required to store your website and serve it to the general public. Essentially, this is where the files that make up your website \u201clive\u201d.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What is a domain name?\"]

A domain name is the name people see in the address bar at the very top of their web browser. \u00a0Typically, it\u2019s the name of your restaurant .com. For example, www.yoursite.com.<\/p>[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”eCommerce” tab_id=”1616690897559-fe2f4314-f5a0″]

eCommerce FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Do you offer a shopping cart?\"]Yes. Our online stores comes complete with a shopping cart suitable for most small businesses with a small range of products. If you're looking to set up an advanced e-commerce store we would recommend looking at our advanced or ultimate hosting plans.[\/vc_accordion_tab][vc_accordion_tab title=\"Is Websiteroof.com good for eCommerce?\"]Websiteroof.com online store is the best option to merchants with small businesses. For those, who aim to create a basic online store with great website service[\/vc_accordion_tab][vc_accordion_tab title=\"What is Open Cart?\"]
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opencart \u00ae helps you quickly and easily build a professional, high-quality, online store, usable as a subdomain linked from your existing website . All you need is a domain name.<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>[\/vc_accordion_tab][vc_accordion_tab title=\"How do I sell products or services in my store?\"]With our online stores it\u2019s easy to add products or services to your store, and to start selling you only need to add one and publish it to your live site. After you\u2019ve published your first product and\/or service, you can then set up the payment and shipment methods.[\/vc_accordion_tab][vc_accordion_tab title=\"What are the payment methods with online stores?\"]You will be able to accept payments with PayPal and Stripe.[\/vc_accordion_tab][vc_accordion_tab title=\"How can I start my online store?\"]You can easily start adding your products or services to your store, add the payment methods you want to take, and decide how you want to ship your products. This can all easily be done with our online stores.[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”Reseller” tab_id=”1616691421746-f21e937b-ec3a”]

Reseller FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Who handles domain name registration for my clients?\"]You are responsible for collecting payment from your clients. Most Websiteroof reseller packages<\/a> include a professional billing software license for your first 250 clients at no extra charge. Need more? Let us know and we'll be glad to help.\r\n\r\nWe will bill you automatically according to the terms and billing cycle you chose when you signed up. (For example, if you selected a monthly payment option, we will bill you monthly, starting on the date you signed up.)[\/vc_accordion_tab][vc_accordion_tab title=\"Do I have to be a hosting expert to be a reseller?\"]While you do not need to be a web hosting expert, having some basic knowledge of terms and procedures will definitely be an asset. Most resellers<\/a> are web hosting customers first, and that experience generally provides enough knowledge to get started. websiteroof does provide excellent technical support to resellers<\/a>, and we'll help you get set up.\r\n\r\nAs a reseller<\/a>, you will be the first point of contact for your clients and will provide support for them. Make sure you are comfortable with this arrangement.[\/vc_accordion_tab][vc_accordion_tab title=\"How many domains can I host under one resller account?\"]You can host an unlimited number of domains for as many clients as you'd like. Each reseller plan<\/a> has a limit to the number of individual accounts you can set up, but there are no limits to the number of websites, add-on domains you can host on our server. Each plan has a limit to the specific amount of SSD storage and bandwidth you have purchased with your reseller<\/a> account. Individual account sizes and limits will be up to you to manage. If you need more space or bandwidth at any time, simply contact us to upgrade your account.[\/vc_accordion_tab][vc_accordion_tab title=\"How do I manage my reseller account?\"]All reseller<\/a> hosting accounts come with two separate control panels:\r\n
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  1. The Reseller's Web Host Manager (WHM) which allows you to create and manage your client accounts;<\/li>\r\n \t
  2. Your clients' cPanel which allows them to create and\/or manage their websites and email with ease.<\/li>\r\n<\/ol>\r\nThrough WHM, it is quite simple to manage and create various subaccounts. You'll be able to:\r\n