{"id":1103,"date":"2019-04-24T10:43:03","date_gmt":"2019-04-24T10:43:03","guid":{"rendered":"http:\/\/arkahost.com\/?page_id=1103"},"modified":"2021-03-25T17:14:13","modified_gmt":"2021-03-25T17:14:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/websiteroof.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row][vc_column el_class=”st-accordion-four”]
If you want your domain name to auto-renew, but the auto renew is turned off:<\/p>\r\n
login to your Just Host Control Panel,Select Domains<\/strong> from the menu.Select the domain(s) you want to modify.Select Renewal Options<\/strong>,\u00a0Auto-Renew<\/strong>, then click\u00a0Save Changes<\/strong>.If you want the domain name to auto-renew, but the credit card information is no longer valid:Login to your Just Host Control Panel.Select Account<\/strong> from the menu.Then update your billing information from the\u00a0Profile<\/strong>\u00a0tab.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"If there are errors in whois info, what do I do?\"] Login to your account. Select Domains from the menu. Select the domain you wish to modify. Select the Contacts tab. Update each contact to the correct information.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What happens if I don't renew my domain?\"] Approximately 60 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will be sent at least two reminders prior to the expiration date and one reminder within five days after expiration.If we are unable to secure payment on or before the domain renewal date, your domain name will expire.Upon expiration, your domain name will be deactivated and replaced with a parking page indicating the domain name has expired. Other services you have associated with the domain name may no longer function. If the domain is not renewed, it is considered abandoned. We may exercise the right to auction, sell, delete or dispose of the name at any time.<\/p>\r\n As early as 31 days after expiration, your domain name will enter a holding period and may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will NOT be available for you to renew.As early as 44 days after expiration, if your domain has not been purchased by a third party, the domain will enter a 30-day Redemption Grace Period.<\/p>\r\n <\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"Can I point my website to your IP Address?\"] While possible, we don\u2019t recommend this. \u00a0If\/when we upgrade our server infrastructure, our IP address may change. \u00a0If that happens, and you don\u2019t update your DNS beforehand, then your website could go offline.<\/p>\r\n To avoid this from ever happening, we point your domain using a CNAME instead. \u00a0This is the most future-proof way to ensure your website will continue to point to our server and keep your site online.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What\u2019s the difference between domain name and web hosting?\"] Your\u00a0domain name<\/strong>, is the name of your website, shown in the address bar on your browser. \u00a0For example, Yourwebsite.com. \u00a0<\/em>Domain names are registered with a company. Typically, that\u2019s the same company where you purchased the domain name from. Common examples of companies that sell domain name registrations are Godaddy.com, Networksolutions.com, Tucows.com, and many others.<\/p>\r\n Web hosting<\/strong> is the service that is required to store your website and serve it to the general public. Essentially, this is where the files that make up your website \u201clive\u201d.<\/p>[\/vc_accordion_tab][vc_accordion_tab title=\"What is a domain name?\"] A domain name is the name people see in the address bar at the very top of their web browser. \u00a0Typically, it\u2019s the name of your restaurant .com. For example, www.yoursite.com.<\/p>[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”eCommerce” tab_id=”1616690897559-fe2f4314-f5a0″] [vc_row][vc_column el_class=”st-accordion-four”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tour style=”modern” active_section=”1″][vc_tta_section title=”Domains” tab_id=”1616690897549-72ba0b80-7637″][\/vc_tta_section][vc_tta_section title=”eCommerce” tab_id=”1616690897559-fe2f4314-f5a0″][\/vc_tta_section][vc_tta_section title=”Reseller” tab_id=”1616691421746-f21e937b-ec3a”][\/vc_tta_section][vc_tta_section title=”Website Builder” tab_id=”1616691452439-4908c241-6d0a”][\/vc_tta_section][vc_tta_section title=”Shared Hosting” tab_id=”1616691470073-b211be49-6167″][\/vc_tta_section][vc_tta_section title=”WordPress Hosting” tab_id=”1616691491110-b55a621b-7630″][\/vc_tta_section][vc_tta_section title=”CDN & WAF” tab_id=”1616691508544-00a69cc1-fc15″][\/vc_tta_section][vc_tta_section title=”VPS” tab_id=”1616691528401-275d551a-9d56″][\/vc_tta_section][vc_tta_section title=”VDS” tab_id=”1616691539164-1c361c86-8327″][\/vc_tta_section][vc_tta_section title=”Dedicated Servers” tab_id=”1616691550852-b12541db-8e51″][\/vc_tta_section][vc_tta_section title=”Gaming Servers” tab_id=”1616691576421-987668f2-bf1a”][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"templates\/page-full.php","meta":[],"yoast_head":"\neCommerce FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Do you offer a shopping cart?\"]Yes. Our online stores comes complete with a shopping cart suitable for most small businesses with a small range of products. If you're looking to set up an advanced e-commerce store we would recommend looking at our advanced or ultimate hosting plans.[\/vc_accordion_tab][vc_accordion_tab title=\"Is Websiteroof.com good for eCommerce?\"]Websiteroof.com online store is the best option to merchants with small businesses. For those, who aim to create a basic online store with great website service[\/vc_accordion_tab][vc_accordion_tab title=\"What is Open Cart?\"]
Reseller FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Who handles domain name registration for my clients?\"]You are responsible for collecting payment from your clients. Most Websiteroof reseller packages<\/a> include a professional billing software license for your first 250 clients at no extra charge. Need more? Let us know and we'll be glad to help.\r\n\r\nWe will bill you automatically according to the terms and billing cycle you chose when you signed up. (For example, if you selected a monthly payment option, we will bill you monthly, starting on the date you signed up.)[\/vc_accordion_tab][vc_accordion_tab title=\"Do I have to be a hosting expert to be a reseller?\"]While you do not need to be a web hosting expert, having some basic knowledge of terms and procedures will definitely be an asset. Most resellers<\/a> are web hosting customers first, and that experience generally provides enough knowledge to get started. websiteroof does provide excellent technical support to resellers<\/a>, and we'll help you get set up.\r\n\r\nAs a reseller<\/a>, you will be the first point of contact for your clients and will provide support for them. Make sure you are comfortable with this arrangement.[\/vc_accordion_tab][vc_accordion_tab title=\"How many domains can I host under one resller account?\"]You can host an unlimited number of domains for as many clients as you'd like. Each reseller plan<\/a> has a limit to the number of individual accounts you can set up, but there are no limits to the number of websites, add-on domains you can host on our server. Each plan has a limit to the specific amount of SSD storage and bandwidth you have purchased with your reseller<\/a> account. Individual account sizes and limits will be up to you to manage. If you need more space or bandwidth at any time, simply contact us to upgrade your account.[\/vc_accordion_tab][vc_accordion_tab title=\"How do I manage my reseller account?\"]All reseller<\/a> hosting accounts come with two separate control panels:\r\n
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Website Builder FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Do you host my site?\"]Yes, fast, secure hosting is included with websiteroof builder.[\/vc_accordion_tab][vc_accordion_tab title=\"Can I use websiteroof builder with a domain name I already own?\"]Yes, you can map any domain name you own to your site using the Domain mapping page.[\/vc_accordion_tab][vc_accordion_tab title=\"How can I add content beyond that in your list?\"]Use the embed widget to add additional content.[\/vc_accordion_tab][vc_accordion_tab title=\"Will my rank be on Google?\"]Search engine ranking is largely determined by the kind of content you add to your site and the number of other high quality sites that link to your site. If you follow good practice, your site can do well.[\/vc_accordion_tab][vc_accordion_tab title=\"What kinds of content can I add to my site?\"]You can add:\r\n
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Shared Hosting FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"What if I delete a file or folder on my site? Is it lost forever?\"]No. We provide full backup on all of the web sites hosted on our servers and can restore a file or site for you any time you like at no charge.[\/vc_accordion_tab][vc_accordion_tab title=\"Do you include protection from Spam and Viruses?\"]Yes. We offer spam filter, Box Trapper, Grey listing to scrub your email every day, remove spam\/viruses, and send you a daily quarantine digest so you can double check for anything that may have been caught in the crossfire.[\/vc_accordion_tab][vc_accordion_tab title=\"What is cPanel and how will it help me?\"]cPanel is an industry-leading, web-based control panel for web hosting control. It\u2019s a one-stop-shop for easily creating email accounts, installing applications such as WordPress or Joomla, analyzing web and visitor statistics, and managing your overall web hosting environment. cPanel also allows you to manage your files, databases and domains. WebsiteRoof offers traditional cPanel plus extended easy to use cPanel where users can easily edit functions without leaving their accounts.[\/vc_accordion_tab][vc_accordion_tab title=\"What tools or software can I use to build my website?\"]WebsiteRoof offers many great tools that can help you make a professional website. With WebsiteRoof free Website Builder which is included free with all shared web hosting plans. you can\u00a0 get a professional-looking website off the ground in minutes. You can also use WordPress, Joomla! or any of the many website building tools offered for free with our 1-click script installer, Softaculous.[\/vc_accordion_tab][vc_accordion_tab title=\"How does web hosting work?\"]Think of web hosting as renting a piece of land to build an online presence. When you buy web hosting you are buying space and resources on a server needed to build and present a website. WebsiteRoof web hosting plan gives you the space and a ton of support features, tools and expert support so you can have the website of your dreams.[\/vc_accordion_tab][vc_accordion_tab title=\"Why should I use WebsiteRoof over the competition?\"]WebsiteRoof top executives have over 30 years of combined experience in web hosting services, allowing us to build and offer products high above the competition. Customer Services Director has built one of the best support centers in the web hosting business, allowing us to maintain a 24\/7\/365 customer support experience. Also, WebsiteRoof is the only web hosting company offering dedicated one-on-one sessions with web hosting specialists to help you get started.[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”WordPress Hosting” tab_id=”1616691491110-b55a621b-7630″]
WordPress Hosting FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Can I transfer my WordPress site to WebsiteRoof?\"]Absolutely. You can transfer your existing WordPress website over to WebsiteRoof\u2019s optimized WordPress hosting platform. Better yet, we\u2019ll transfer it for you at no extra cost. Once your purchase is complete, just open a support ticket from your WebsiteRoof Dashboard letting our WebsiteRoof team know that you\u2019d like to move an existing website over to us![\/vc_accordion_tab][vc_accordion_tab title=\"Is there any difficult database setup I need to worry about?\"]None whatsoever. Our team of trained WordPress experts handle all of the setup for you. After your purchase is complete, you really just have to login and begin filling your new website with content.[\/vc_accordion_tab][vc_accordion_tab title=\"What WordPress version do I get with WebsiteRoof?\"]We auto-install the latest version of WordPress, the very same one you\u2019d download from WordPress.org, along with advanced caching and host it on our lightning fast servers for the very best in WordPress website hosting. You also get around the clock support from our WebsiteRoof team WordPress experts - available whenever you need them![\/vc_accordion_tab][vc_accordion_tab title=\"Why buy WordPress hosting from WebsiteRoof?\"]Most companies charge much more for WordPress hosting than shared web hosting, but not WebsiteRoof! Our WordPress hosting is exactly the same price as our shared web hosting plans, even with all the added WordPress features included. We take care of everything: your WordPress website is optimized, fast, and always up to date and protected with the latest security patches, letting you focus on what matters most - creating content and building your business![\/vc_accordion_tab][vc_accordion_tab title=\"What does optimized WordPress hosting mean?\"]It means that we\u2019ve carefully crafted our hosting platform and architecture, from the ground up, specifically for hosting WordPress websites.[\/vc_accordion_tab][vc_accordion_tab title=\"What is WordPress?\"]WordPress is not just a simple platform to run a blog anymore; over the years, WordPress has evolved in one of the most popular Content Management Systems (CMS) available to users today. 28% of websites around the world currently run on WordPress: companies of all sizes use it to create their online presence, major news outlets, large businesses, and small businesses alike[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”CDN & WAF” tab_id=”1616691508544-00a69cc1-fc15″]
CDN & WAF FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"How to add my own subdomain to serve cdn from?\"]Log in to your account\/CDN\/Settings, scroll down to: Delivery Domains and add your subdomain there.[\/vc_accordion_tab][vc_accordion_tab title=\"How to enable Anti Automation & Bot Protection?\"]Log in to your account and choose WAF from services, then scroll down to: Anti Automation & Bot Protection, then enable the required option. [\/vc_accordion_tab][vc_accordion_tab title=\"How to enable whitelist WordPress admin logged-in users?\"]Log in to your account and choose WAF from services, then scroll down to: CMS Protection and Enable whitelist WordPress admin logged-in users.[\/vc_accordion_tab][vc_accordion_tab title=\"What is DDoS attack?\"]A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt the normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic.\r\n\r\nDDoS attacks achieve effectiveness by utilizing multiple compromised computer systems as sources of attack traffic. Exploited machines can include computers and other networked resources such as IoT devices.\r\n\r\nFrom a high level, a DDoS attack is like an unexpected traffic jam clogging up the highway, preventing regular traffic from arriving at its destination.[\/vc_accordion_tab][vc_accordion_tab title=\"What is a CDN?\"]A CDN (Content Delivery Network) is a highly-distributed platform of servers that helps minimize delays in loading web page content by reducing the physical distance between the server and the user. This helps users around the world view the same high-quality content without slow loading times.\r\n\r\nWithout a CDN, content origin servers must respond to every single end user request. This results in significant traffic to the origin and subsequent load, thereby increasing the chances for origin failure if the traffic spikes are exceedingly high or if the load is persistent.[\/vc_accordion_tab][vc_accordion_tab title=\"What is a WAF?\"]A WAF or Web Application Firewall helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others. A WAF is a protocol layer 7 defense (in the OSI model), and is not designed to defend against all types of attacks. This method of attack mitigation is usually part of a suite of tools which together create a holistic defense against a range of attack vectors.[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”VPS” tab_id=”1616691528401-275d551a-9d56″]
VPS FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"What are the advantages of a VPS, compared to a dedicated server?\"]The advantage of a VPS is that you don\u2019t have to worry about hardware management \u2014 so you would not need to monitor the status of hard disks, RAM, and CPU. They are adapted to host most types of web projects that are moderately sized. We recommend using a\u00a0dedicated server if you want to manage the hardware aspects yourself, build more elaborate architectures, create an infrastructure that includes a private network (vRack), and deploy other complex solutions that are not web services. As a general rule, users with a growing volume of web activity either move up to dedicated servers, or Public Cloud solutions. These services offer more complex, flexible infrastructures that can adapt to a high level of growth.[\/vc_accordion_tab][vc_accordion_tab title=\"What are the differences between VPS and Public Cloud solutions?\"]A VPS is a solution adapted for pre-production and production environments that don\u2019t need constant performance.\r\nThe Public Cloud offers a multi-server infrastructure, with high availability for servers.[\/vc_accordion_tab][vc_accordion_tab title=\"How do I choose between a VPS and a web hosting plan?\"]Using a VPS is the next logical step up from using a web hosting plan. Virtual private servers offer a wider range of options, and more flexibility in terms of configuration, access and features (root access, Apache PHP.init). You can also install an SSL certificate and any other software you want. However, we would like to emphasize the importance of choosing the right VPS for you. A VPS needs to be configured in a way that suits your application requirements, and the growth of your business.[\/vc_accordion_tab][vc_accordion_tab title=\"Can I host several websites on a VPS?\"]Yes. A VPS can be partitioned, and organized to suit your requirements. This means you can use it to host several websites or projects, by allocating a private space to each one. You choose the volume of each space, too. To simplify how you do this, you can install a web hosting control panel like Plesk or cPanel.[\/vc_accordion_tab][vc_accordion_tab title=\"Who can use a VPS?\"]Using a VPS requires basic knowledge of server administration. It is essential for managing the\u00a0operating system\u00a0(Linux\u00a0or\u00a0Windows) installed on the machine, and configuring the applications.[\/vc_accordion_tab][vc_accordion_tab title=\"What is a VPS, and what is it used for?\"]A virtual private server (VPS) is used for hosting websites (e-commerce, content, visual media) and software applications (portals, extranets, collaborative solutions, wikis, CRM). Unlike shared hosting, the data is isolated onto a virtual machine which is dedicated to the user. The VPS is a perfect compromise between web hosting plans and physical servers, combining reliability with the high performance of a dedicated server \u2014 but without the difficulty of managing a server's physical hardware.[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”VDS” tab_id=”1616691539164-1c361c86-8327″]
VDS FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Can one server have multiple IP addresses in a network?\"]Yes. In addition to the main IP in the network, you can also configure up to five alias IP addresses for every server. You will have to configure these IP addresses manually; the DHCP cannot provide them.[\/vc_accordion_tab][vc_accordion_tab title=\"Are there size limits for volumes?\"]Volumes can be between 10 GB and 1TB.[\/vc_accordion_tab][vc_accordion_tab title=\"What is the minor version for your Debian and Centos images?\"]We automatically update our images to be the latest minor version within two weeks after the release. That means that our existing Debian 9 image will always contain the latest Debian 9.X version within two weeks after its release.[\/vc_accordion_tab][vc_accordion_tab title=\"What kind of connection do the instances have?\"]The host systems for our cloud instances all have a redundant 10 Gbits connection. This connection is shared by all instances on the host.[\/vc_accordion_tab][vc_accordion_tab title=\"Can I install Windows on VDS?\"]You can install Windows manually on your own using an ISO image. We do not provide any support for Windows.[\/vc_accordion_tab][vc_accordion_tab title=\"What is VDS?\"]A virtual dedicated server is a type of virtualization that enables a virtual server, which is a shared resource and not a dedicated server, to to work and act as if it were a dedicated server. Each VDS has its own disk space, bandwidth, CPU allocation, memory and operating system. Also called a virtual private server (VPR).[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][vc_tta_section title=”Dedicated Servers” tab_id=”1616691550852-b12541db-8e51″]
DEDICATED SERVERS FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"Will I have root access to my Dedicated Server?\"]Our Dedicated Servers served with root access, once your account and server are fully provisioned.[\/vc_accordion_tab][vc_accordion_tab title=\"Is bandwidth usage unlimited?\"]With websiteroof, you get unlimited, non-metered traffic included as a standard. However, the network resources are shared between customers. Bandwidth has a fair usage rule (apart from users who have signed up to the guaranteed bandwidth option).To ensure optimal performance for all of our customers, websiteroof reserves the right to limit a service\u2019s outgoing public bandwidth throughput by up to 50%, if it has a detrimental effect on network quality for other users.[\/vc_accordion_tab][vc_accordion_tab title=\"How do I choose my datacenter?\"]With websiteroof, you select your datacenter. We advise choosing a datacenter that is as close as possible geographically to your main customer and user base.[\/vc_accordion_tab][vc_accordion_tab title=\"What is the lifetime guarantee for components?\"]We don\u2019t compromise on quality, so all of our server hardware is maintained 24\/7. Our servers also hold a lifetime guarantee for components.\r\n\r\nIn the event of a server component failing, websiteroof will replace it automatically for the entire duration of your contract. You will not be charged for these replacement operations.[\/vc_accordion_tab][vc_accordion_tab title=\"Why is the anti-DDoS protection included as standard?\"]At websiteroof, anti-DDoS protection\u00a0is a mandatory feature with all our solutions. It guarantees optimal security for your servers and infrastructures. It is vital, because:\r\n
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GAMING SERVERS FAQ<\/h2>[vc_accordion collapsible=\"\" disable_keyboard=\"\" style=\"1\" icon=\"icon-arrow\"][vc_accordion_tab title=\"How do i cancel my server?\"]To cancel any service with us you simply need to login to our client area and go to 'My Services'. Here you can view all of your service information and request a cancellation. If you chose the end of billing the server will remain active until the next due date. If you choose immediate cancellation the server will be deleted almost instantly before the due date.\u00a0 Only choose immediate cancellation if you do not want to use your server any more. If you choose the wrong option by accident then open a ticket and we can cancel the termination process before it is too late.[\/vc_accordion_tab][vc_accordion_tab title=\"Can i change to a different game after i have ordered?\"]A lot of our game servers feature game switching. This means you can switch to any game yourself via our control panel. If you do not have a game switching button but wish to switch to another game simply open a ticket and we will be happy to change you over.[\/vc_accordion_tab][vc_accordion_tab title=\"How long does it take to setup my server?\"]Our game servers, VPS servers and web hosting setup instantly. As soon as you have paid the invoice you can then go to our client area and click my services to instantly get your login username and password.[\/vc_accordion_tab][vc_accordion_tab title=\"When can I order the options offered?\"]The options are available at the server configuration step. You can also order and enable options directly via the websiteroof client's area, after your service has been delivered.[\/vc_accordion_tab][vc_accordion_tab title=\"What do the setup fees consist of?\"]The setup fees cover the cost of assembling and connecting your server in our datacenters. The initial fees are only billed once, when the service is set up. This means they are not linked to your commitment period.\r\n\r\nThe setup fees for your dedicated server are included for any commitment periods of 12 months or longer.[\/vc_accordion_tab][vc_accordion_tab title=\"Which games or software programs do you need to rent a Game server for?\"]
Mumble, TeamSpeak, CS: GO \/ CSS, Rust, DayZ, Starbound, Space Engineers, Minecraft, Ark, Arma, Garry's Mod, PlayerUnknown\u2019s Battlegrouds (PUBG), Team Fortress, Unturned, L4D2<\/h3>[\/vc_accordion_tab][\/vc_accordion][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"